What Every Timeshare Owner Needs to Know
Owning a timeshare was once a dream. Rising maintenance fees, booking limits, and health worries can turn it into a yearly strain. Many retirees feel stuck, afraid of extra bills, yet unsure of whom to trust for a clean exit.
Ads promise “guaranteed releases,” but some hide big up-front charges or poor results. Before signing any contract, you need clear facts and a safe way to guard your savings.
This guide gathers true costs, real timelines, and the simple power of third-party escrow so you can choose the right help, stay calm, and finally enjoy break-free vacations.
Getting to Know Centerstone Group
Centerstone Group is a timeshare-exit company headquartered in Costa Mesa, California, with a second office in Las Vegas.
It opened in February 2020 and now advertises “over 30 years of combined experience” and a “three-prong approach” to contract release. Clients typically start with a phone intake, sign an agreement, and then wait while in-house staff or outside attorneys negotiate with the resort.
Centerstone reports an A+ BBB rating and claims thousands of successful releases, yet outside reviews paint a more nuanced picture, especially on fees and follow-through.
Pro Tip: Before your first call, jot down your resort name, purchase date, loan balance, and maintenance fees. Having these figures ready helps you judge whether any quoted price or timeline from Centerstone sounds realistic.
Location & Ownership
- Costa Mesa, CA headquarters: 3090 Bristol St, 4th Floor.
- Las Vegas branch: 10100 W Charleston Blvd, Suite 210.
- President: Mark Weaver (listed in BBB filings).
What They Do
Centerstone Group focuses on timeshare contract cancellations, mortgage termination, and credit-damage mitigation. Marketing claims revolve around a “three-prong” process of audit, negotiation, and legal action.
How It Works
- Free Intake Cal: A case analyst gathers resort details.
- Agreement & Up-Front Fee: Most clients pay part or all of the quoted fee before work starts.
- Document Audit: Staff review contract clauses and maintenance-fee history.
- Attorney Letter Campaign: If needed, Centerstone hires external counsel to pressure the resort.
- Release & Closing Packet: Success is confirmed with a notarized deed-back or resort release letter.
Timeline
Independent reviewers place the average completion window at 6–18 months, with Mexican resorts sometimes faster.
What Centerstone Group Can and Can’t Do
- Timeshare contract cancellation
- Mortgage/maintenance fee termination
- Credit-protection advisory letters
- Post-cancellation analytics (proof of release)
Pro Tip: Always ask if the company will handle mortgage cancellation in writing; some exits stop at deed-back only, leaving the loan on your credit report. Get that promise spelled out in your contract.
How Much Does Centerstone Group Cost?
Centerstone does not publish official pricing, but owners report quotes between $4,000 and $8,000 per contract, sometimes higher if outside attorneys step in. Reddit threads note additional charges when cases drag on.
Centerstone Group Pros & Cons
| Pros | Cons |
| A+ BBB rating since 2020, two U.S. offices | Up-front fees required; no escrow |
| Uses licensed attorneys for some files | 11 BBB complaints (last 3 yrs) |
| Free intake call & written plan | Limited Trustpilot presence (1 review) |
| Publishes educational blogs on exit law | Cost not fixed; quotes vary by resort |
| Accepts credit/debit, wire, and checks | Negative Reddit & TUG forum posts about slow progress. |
Important Note: Print the pros-and-cons list, mark which points matter most to you, and bring it to any sales call. Seeing your own priorities on paper makes high-pressure pitches less persuasive.
Centerstone Group Reviews (Expert View)
What Owners Say
Many BBB reviewers praise clear guidance and eventual releases, especially on smaller resorts. Others describe long waits, poor follow-up, or cases still unresolved after several years. Online forums raise flags over “pay first, hope later” structures.
Sources
- BBB: 250+ reviews, 4.78/5 average.
- Trustpilot: Only one review, 3.5/5 score.
- BestCompany: Editorial score is strong, but based on limited public data.
Issues Owners Have Raised
BBB lists 11 complaints in the past three years; four closed in the last 12 months. Issues include delayed attorney contact, unreturned calls, and pressure tactics. Most files are marked “answered” rather than fully resolved.
Pro Tip: If a complaint matches your concern—like slow updates—ask the rep exactly how they fixed that case. A clear answer shows they learn from mistakes; a vague one signals ongoing trouble.
How Solid Is Their Standing?
Centerstone Group is a legally registered corporation, maintains BBB accreditation, and contracts licensed attorneys. Those facts suggest legitimacy. Yet the up-front fee model carries risk: owners absorb the cost long before the resort signs off.
For complete peace of mind, many retirees prefer working through an escrow-protected service that only pays the exit company after success.
Remember: Verify any attorney listed on your file through the state bar website. A quick license check confirms you’re actually getting the legal support you’re paying for.
Legal Track Record
A thorough search finds no active public lawsuits naming Centerstone Group in Costa Mesa or Las Vegas. This absence neither proves spotless conduct nor signals wrongdoing; it simply means no court actions are currently on record. Sources are regularly checked for updates.
Pro Tip: Run a free search of county court records in both California and Nevada every few months during your case. Early notice of a lawsuit gives you time to react if anything changes.
Are They a Scam?
There is no evidence that Centerstone Group is an outright scam. They have verifiable offices, staff, and documented releases.
Still, complaints about slow timelines and extra legal fees suggest caution. Always weigh any up-front payment against proven escrow alternatives.
Our Safe Route to Exit
Timeshareexit.io connects you with vetted timeshare-exit companies that use independent escrow, and your funds stay safe until the resort issues a written release.
You pay no up-front fees, and every recommended provider meets strict credibility and performance checks. That added layer can be crucial for retirees on fixed incomes.
Remember: With escrow, schedule payments so that at least half stays locked until you hold a notarized release. This single step removes the biggest financial risk in any exit deal.
Conclusion
Centerstone Group shines in marketing and posts an A+ BBB rating, but cracks appear on closer inspection—up-front fees, a modest complaint volume, and limited third-party reviews.
If you need a fast, low-stress exit and prefer to protect every dollar until the job is done, partnering through Timeshareexit.io and its escrow-only network may give you the comfort you deserve.
Before signing any contract, request written timelines, ask where your money sits, and insist on seeing prior release letters. That simple checklist can save thousands and turn a stressful exit into a safe, well-guided journey.
FAQS
How much does Centerstone Group cost?
Owners who post online describe quotes that typically range from about four thousand to eight thousand dollars per contract, with higher fees when outside attorneys must step in. Costs are paid before any release letter arrives, so always confirm every charge in writing first.
How long does a Centerstone exit take?
Independent reviewers and consumer forums suggest an average timeframe of roughly six to eighteen months from signing to final release, though complicated U.S. resorts or cases that require litigation may stretch longer. Ask the company for a written timeline and progress updates before committing funds.
Is Centerstone Group BBB-accredited?
Yes. The Better Business Bureau lists Centerstone Group as accredited since June 2020 with an A+ rating. While that grade signals responsiveness to complaints, remember the BBB is a private organization, not a government watchdog. Always read each closed complaint to judge resolution quality yourself.
Does Centerstone Group use escrow?
Public records and customer reports indicate Centerstone operates on an up-front fee model rather than holding your money in an independent escrow account. That means you pay in advance and trust the process. If you prefer funds held until success, consider services that require escrow protection.
Are there many Centerstone Group complaints?
The BBB shows eleven filed complaints over the past three years, mostly involving communication gaps, timeline delays, and fee disputes. Though the number is modest, the themes are worth noting. Reviewing each complaint and the company’s response helps you decide whether those issues could affect your case.