Centre Stone Group has been working to help clients exit timeshare agreements across the U.S. for several years. With their locations and experience in the industry, they aim to offer a way out of unwanted timeshare commitments.
However, as with any timeshare exit service, it’s a good idea to look into customer reviews and evaluate their reputation and methods before committing to ensure they’re a trustworthy fit for your needs.
Is Centerstone Group Legit?
The company known as the Centerstone Group is a company that deals with helping owners get out of timeshares and, as such, the effectiveness and the credibility they receive is quite divided.
As much as Centerstone Group offers different services, some clients have reported issues such as open cancellations and policies on cancellations. This means that before clients decide to engage them, there is a need to consider both positive and negative feedback.
How Does Centerstone Group Work?
Centerstone Group has a quite simple concept that focuses on assisting timeshare owners to exit contracts. That is followed by a consultation whereby a representative goes through the case and gives advice based on the details provided by the client.
Subsequently during this consultation, the client is made aware of the cancellation plan which may be a legal tussle or direct interaction with the timeshare company. Nevertheless, the Centerstone site does not provide specific information about the time required to start the programs, the fees required, and the precise rates of success., which means that clients need to ask for comprehensive information in this regard during the consultation phase.
Centerstone Group Services
The Centerstone Group offers multiple solutions to help clients exit their timeshare contracts:
Legal and Negotiation Support: Centerstone assists its clients by either, engaging in negotiations with the timeshare companies on behalf of the clients. However, they hardly describe some of the details of their legal support, which makes clients have very little knowledge about the progress.
Customized Exit Strategy: Based on the situations of the client, each is provided with a customized exit strategy. These will comprise direct bargaining or other channel applicable to their types.
Credit Protection Services: This way, the clients who are worried about their credit scores, Centerstone states that it has services that can help reduce credit effects when exiting.
Despite such advantages of differentiated services, the absence of clear information about the major services on its Internet site could be a shortcoming for clients with high needs.
Centerstone Group Cost
Like with many other exit services, the price for Centerstone Group depends on certain factors such as the intricacy of the contract and resort legislation. Is still undisclosed to the public, as is common practice in similar industries, is the pricing of the products offered by the company. This consultant recommends that clients speak to the practitioner at the initial consultation to inquire about any hidden expenses.
FREE TIMESHARE EXIT COST ASSESSMENT
Does Centerstone Group Offer Escrow?
Escrow services are important in the context of the exiting timeshare business as they guarantee clients’ money, being applied only after the title transfer is concluded successfully. Who provides escrow for Centerstone Group’s clients is not indicated on the homepage of the company’s official website.
For trading security, the clients should ask about the possibility of using the escrow service or any other ways to provide a guarantee for the given service.
Find out why Escrow is important in the timeshare exit industry.
Centerstone Group Cancelation Plan
If a client chooses Centerstone Group for timeshare cancelation, the process typically involves the following steps:
- Case Review and Documentation Collection: To evaluate the case and to set a preferred cancellation strategy, the company asks the client to submit several important documents.
- Document Submission and Processing: After documents have been provided, Centerstone takes over the process of canceling with the timeshare company.
- Confirmation of Cancellation: Where Centerstone cancels timeshare successfully, the client is given a document to prove that their contract has been terminated.
It can therefore take different time and in this regard, clients should ask about time and conditions concerning their particular case.
Centerstone Group Complaints
There is certain concern expressed in customer reviews on some of the social sites regarding Centerstone Group services. Some of the common areas of grievances are sample cases that take a long time to resolve with certain charges yet they cannot assure that they will get a return from the case.
Further, some of the clients complained of receiving partial cancellations and that refund requests were being turned down. These are some of the complaints that potential clients should consider very closely before making any decision.
Centerstone Group Reviews
Information available concerning Centerstone Group particularly on social media platforms is limited. Thus making it difficult to make deductions about customer appreciation. Because of the mixed reviews on various platforms, it is advised to the timeshare owners to read reviews and then make a decision.
Most shockingly, Centerstone Group lacks accreditation with BBB despite that most clients rely on BBB ratings before they exercise their trust in any business. The company has had a profile on BBB since 2020 but is not maintained properly.
More, others insist that accreditation is important so that potential customers can be assured the company has high standards and is reliable.
However, customers can easily complain that BBB accreditation may indicate an ability to handle customer complaints, which Centerstone Group seems to be lacking in terms of visibility. This absence may make some to be very reluctant to approach the company.
There are very few customer reviews available from Centerstone Group to help the potential client decide what the previous customers felt about the company’s service. This is especially problematic because there is a general lack of reviews, thus providing no real understanding of the company’s service quality or customer experience.
Clients may be skeptical because of receiving minimum feedback on their accounts by using the present confirmations. Sometimes, understanding service quality and considering different service options, it may be necessary to contact directly for other people’s recommendations or additional information.
At Trustpilot, Centerstone Group has an average rating where the clients provide information concerning the problem concerning hidden or extra costs after applying for services. Some of the clients are happy that cancellations were successful but others feel that their expectations were not met hence every experience was not good.
Pros and Cons of Centerstone Group
Pros:
- It retains free consultations together with unique exit strategies.
- Provides credit protection services.
Cons:
- It does not have BBB accreditation or many online reviews.
- Lacks provision of information regarding services of an escrow that acts as a way of enhancing its financial risks.
- Several challenges like Credibility issues arise from the limited visibility and transparency.
Final Thoughts
Centerstone group presents itself as a potential solution for timeshare owners looking to cancel their contracts. However, the company’s lack of BBB accreditation, few visible reviews, and limited online information raise questions about transparency.
Escrow is essential to avoid upfront risks, and clients should confirm this aspect before engaging in services.
For those interested in peace of mind during the timeshare exit process, must visit us at Timeshare Exit. As we help clients connect with timeshare exit companies that are beneficial. And we make sure we connect you with a company that offers escrow services.
Visit our website for more information or contact us today to get answers to your queries.
How long does it typically take for Centerstone Group to complete a timeshare exit?
The duration of the exit process varies by case, so clients should ask about the estimated timeline for their specific contract during the consultation.
Does Centerstone Group provide a money-back guarantee if they can’t cancel my timeshare?
Centerstone Group’s refund policies aren’t specified on their website, so clients should clarify if any guarantees or refunds are available if the exit is unsuccessful.
What types of timeshares does Centerstone Group help cancel?
Centerstone Group assists with a variety of timeshare types, including fixed weeks, floating weeks, and points-based timeshares; clients should verify if their specific timeshare is eligible.
Are there any upfront fees to begin the cancellation process with Centerstone Group?
Centerstone Group’s policy on upfront fees is not specified, so clients are encouraged to confirm any initial costs before starting the process.
Can Centerstone Group help with credit protection during the timeshare exit process?
Yes, Centerstone Group claims to offer credit protection services, which can help minimize potential impacts on clients’ credit scores.