What Every Timeshare Owner Should Know In 2025
If you have been wrestling with yearly fees and broken promises, you may have run across Primo Management Group reviews while searching for help. Primo Management Group promises to lift the weight of timeshare fees from your shoulders.
Many owners come across critical Primo Management Group reviews while hunting for relief. Sorting truth from hype can be hard, especially when every day of delay means another maintenance bill.
This article will give you clear facts about the company’s history, prices, and success claims. We also explain the risk that comes with paying everything up front.
By the end, you will know key questions to ask and how escrow-protected options keep your money safe. Timeshareexit.io connects you with companies that only use escrow for freedom.
Company Roots and Leadership You Should Know
Primo Management Group (PMG) is a timeshare-cancellation company based in Orlando, Florida, with offices listed on Lake Ellenor Drive and North Magnolia Avenue.
The corporation was formed in March 2015 by co-founders Israel Sanchez Jr. and Sean Chesser.
What they do
PMG claims to negotiate direct releases from resort developers so owners can walk away from maintenance fees for good.
Pro Tip: Look up the owners in Florida’s corporate database and LinkedIn, then ask directly who will handle your file—names matter when accountability is on the line.
How the process works
- Free phone assessment – A sales agent reviews your contract.
- Up-front payment – The full fee is collected before work starts.
- Document hand-off – PMG prepares “resignation” letters and sends them to the resort.
- Follow-up calls – The company says most exits close within 6–9 months, though some stretch to two years.
Timeline track record
Customer posts show cases lasting from eight months to well over three years, depending on resort resistance.
Service Overview: What Primo Does (and Doesn’t)
| Service | Notes |
| Contract cancellation | Core offering: letters and calls to the resort |
| Mortgage dispute help | Only if the loan is small or paid down |
| Credit-impact advice | Informal guidance, not a credit-repair service |
| 100 % money-back “guarantee” | Refund promised if exit fails, but not held in escrow |
PMG does not place client funds in a protected holding account, and it is not a law office; an outside attorney is listed as general counsel only.
Important Note: Confirm, in writing, whether mortgage relief is included; some companies silently exclude loans and leave owners stuck with the debt.
What You’ll Pay and When
- Former clients report paying between $3,000 and $8,000, largely up front.
- One BBB complaint shows a $2,000 fee with a three-year service window.
- Yelp reviewers compare the price to “1.5 years of maintenance fees.”
PMG does not list prices on its site; you must phone for a quote.
Pro Tip: Never sign until you see a full fee schedule with refund terms spelled out—vague promises are the biggest source of disputes.
Pros & Cons
What Online Reviews Say
Buzz around PMG is mixed. Many owners praise friendly staff who “held their hand” through a long process. Others report long stretches with no updates and fights to reclaim the refund.
- BBB – 52 complaints in three years; rating C; not accredited.
- Yelp – 4.5 / 5 stars from 16 reviews, but several one-star posts note slow timelines
- Facebook – 4.9 / 5 from 70 + users; feedback skews positive but is hosted by PMG itself
- BestCompany – Highlights professional staff yet flags up-front fees.
- Trustpilot – No active profile; Trustpilot lists a score of 0 with no reviews.
Pro Tip: Call at least one reviewer who left a phone number—five minutes of honest talk can reveal more than fifty comments.
Complaints That Made It to the Record
- BBB filings cite missed refund deadlines and a lack of progress for several months.
- A public Facebook group warns owners against paying before seeing proof of work.
How Legit Is Primo Management Group?
PMG is a registered Florida corporation that has served thousands of owners since 2015. That said, the C rating and refund disputes show some risk. Using any exit company that collects all fees first leaves owners exposed if the deal stalls.
Talking with an impartial service like the one we provide helps you check whether PMG’s style fits your needs.
Remember: Verify the business license and any required surety bond with the Florida Department of Agriculture and Consumer Services before paying.
Court Actions Involving Primo
- Diamond Resorts vs. Primo Management Group (2021) – The Resort claimed PMG interfered with its contracts. dockets.justia.com
- Anderson et al. v. PMG (2019) – Consumer suit alleging deceptive tactics.
Both cases settled out of court, so no guilt was proven, but they show that major resorts have challenged PMG’s methods.
Pro Tip: Read the public docket summaries yourself—knowing the exact claims helps you judge whether the issues could affect your case.
Is Primo a Scam?
PMG is not labeled a scam by regulators, yet repeated complaints about long delays and refund fights cannot be ignored. Paying up front without escrow means you carry the burden if things go wrong.
Important Note: Insist on third-party escrow; if a company refuses, consider that your clearest early-warning signal.
Why Owners Trust Timeshareexit.io
At Timeshareexit.io, we do one thing: we connect you with vetted timeshare-exit companies that place your money in a secure escrow account, so you never face up-front fees. Our screening removes any company that:
- Demands payment before work begins.
- Lacks proof of resort releases.
- Refuses outside oversight.
This way, if a case drags on, your funds are safe and refundable until the resort confirms the release. You deserve that peace of mind.
Conclusion
Reading verified Primo Management Group reviews shows a record that is neither perfect nor disastrous. The company has freed many owners, yet up-front fees, refund delays, and past lawsuits point to real risk.
Paying thousands before any work begins shifts all leverage away from you; if the resort fights back, your money is already spent. A safer path is to insist on true escrow, where funds stay parked with a neutral third party until the contract is fully canceled.
That simple layer of protection means you never gamble savings you worked decades to build. Timeshareexit.io exists to make that protection easy.
Before you sign anything, let us confirm whether Primo Management Group or another provider meets the standard your family deserves. Reach out today and start your journey toward worry-free freedom.
FAQ’s
How much does Primo Management Group charge?
Former clients report paying anywhere from three to eight thousand dollars, depending on the size of the mortgage, the resort’s resistance, and whether more than one contract is involved. Primo Management Group quotes prices only after a phone review, so exact costs vary widely.
How long does a PMG exit take?
Primo Management Group states that most cancellations finish within six to nine months; however, owners have reported timelines stretching to two years when resorts contest the release. Timely document delivery and steady follow-ups can shorten the process, but no completion date is guaranteed.
Does Primo Management Group use escrow?
No. Primo Management Group collects its entire fee up front and holds the money itself under a “money-back guarantee.” Without an independent escrow account, the company decides when a refund applies, leaving owners financially exposed if negotiations stall or the resort refuses relief.
Is Primo Management Group BBB-accredited?
Primo Management Group is listed with the Better Business Bureau but is not accredited. The BBB shows a C rating and more than fifty complaints over the past three years, mostly citing slow updates and refund disputes, which potential clients should review carefully before signing.
Who owns Primo Management Group?
The company was incorporated in Orlando, Florida, in 2015 by chief executive officer Israel Sanchez Jr., who still directs day-to-day operations. Leadership also lists co-founder Sean Chesser and an outside general counsel, yet few public details are available about the broader support staff.