Many people bought a timeshare hoping for easy holidays, but later found the costs and rules too hard to manage. Now they want out.
Resort Advisory Group says it can cancel unwanted contracts. Before you sign any papers, it is smart to look at the facts.
In this article, we will check how the company works, how much it charges, how long the process may take, and what past customers say. We will also cover the big Resort Advisory Group lawsuit and other complaints, so you can see the risks.
By the end, you will know exactly what to watch out for and which questions to ask when considering your next step.
Who Owns the Company?
- Location: Irvine, California
- Founded: 2013 (public records list Charles Degaldo as a principal)
- Business model: Timeshare cancellation services, paid in advance
- Staff size: Roughly 30–40 (sales, case managers, in-house legal liaisons)
How Resort Advisory Group works
- Free eligibility call: A phone rep asks about your resort, mortgage balance, and maintenance dues.
- Contract & payment: If you qualify, RAG sends a service agreement that requires a large upfront fee.
- Document gathering: You supply purchase contracts, account statements, and recent invoices.
- Exit process: RAG claims to use a mix of demand letters, deed-in-lieu talks, and, in some cases, third-party attorneys.
- Timeline: Advertised average is 12–18 months, but many reviews report 24 months or longer.
Unlike escrow models, where funds stay protected until the job is done, RAG collects its entire fee before any work begins.
Pro Tip: Verify the firm’s legal name and owners on your state’s online business registry before you book a call—if records don’t match what you’re told, consider it a red flag.
What Resort Advisory Group Promises to Do for You
- Timeshare mortgage cancellation: Attempts to get the developer to void the remaining loan balance.
- Maintenance fee relief: Seeks to remove owners from annual dues.
- Credit repair referral: Offers optional guidance if your score is harmed during the process.
- Consultation calls: Basic education about contract terms and resale myths.
RAG does not offer resale brokerage, rental management, or resort transfer programs.
Important Note: Request real examples of exit letters they’ve won (with client details blacked out). Seeing proof of past results helps you judge whether the promises fit your case.
Price Tag Breakdown: Fees, Refund Rules, and Deadlines
RAG does not post prices on its site, but verified past clients report fees between $4,000 and $7,000 per contract. Factors that raise the price include:
- Remaining mortgage balance
- Number of deeded weeks or points
- Whether multiple owners must be removed
All charges are due in full when you sign. There is a limited money-back guarantee, yet the terms allow up to three years before you can request a refund, leaving owners financially exposed.
Pro Tip: If any company wants all fees up front, insist on a clause that triggers an automatic refund by a set date—never rely on “we’ll review it” alone.
FREE TIMESHARE EXIT COST ASSESSMENT
Resort Advisory Group Pros and Cons
| Pros | Cons |
| Good BBB rating (as of April 2025: A-, 4.3/5) | No escrow – full payment upfront |
| Offers a written service agreement | High average fee ($4k–$7k) |
| Some successful exits shared online | Reports of 24-month timelines |
| Free initial consultation | Mixed refund experiences |
Online Reviews About the Resort Advisory Group
Consumer watchdog sites show a split picture. Positive reviewers praise friendly reps and eventual relief. Critical posts point to slow updates and surprise document fees.
- BBB: 147 reviews, 81% positive, 14 complaints closed in 12 months. Issues focus on delays and refund denials.
- Trustpilot: 3.9/5 from 110 reviews. Happy clients mention clear steps; unhappy ones cite “no status calls for months.”
- Glassdoor: Employee score 3.1/5 (32 entries). Staff like flexible hours but note “pressure to close deals quickly.”
Taken together, the buzz suggests professional staff but inconsistency once money is paid.
Important Note: Sort review sites by “newest” first. Fresh posts reveal current staff behavior and timelines, whereas old five-star notes may reflect policies that no longer exist.
Common Complaints
- Slow process: Owners claim they were told 12 months, yet waited more than two years.
- Deposit at risk: Because there is no escrow, some fear they will never see their money again if the exit fails.
- Credit impact: A few reports say maintenance fees went unpaid during negotiations, leading to negative marks.
These are legitimate concerns to weigh before signing.
Are They the Real Deal or Just Talk?
RAG is a real, registered California business with a tax ID and brick-and-mortar office. They have completed many exits and maintain an A- BBB rating.
However, legitimacy does not always equal safety. The lack of escrow and the long timeline create a gray area. If you feel uneasy, our service can check whether an escrow-based option fits your case better.
Remember: Ask for the name of the licensed attorney or escrow officer (if any) assigned to your file and check that professional’s license number with the state board.
Resort Advisory Group Lawsuits
Court records show a high-profile Resort Advisory Group lawsuit filed by Diamond Resorts in 2019 (U.S. District Court, Orlando). Diamond accused RAG of inducing owners to breach contracts and of false advertising.
The case settled quietly in 2021, with terms undisclosed. No criminal wrongdoing was proven, but civil suits like this raise questions about RAG’s methods and the risk of countersuits from resorts.
In 2023, the court also determined that both exit companies had been involved in false advertising and had been violating the Lanham Act. The court said that both Timeshare Compliance and Resort Advisory Group have been breaking the law. They harmed and misled timeshare owners.
Scam Concern Meter: Low, Medium, or High?
There is no evidence that RAG is an outright scam. They operate openly, answer phones, and complete exits.
The real issue is cost versus protection. Paying a large non-refundable fee can feel risky, and lawsuits from resorts may complicate your exit.
Trust your gut: if the sales pitch feels rushed or the rep dodges simple yes-or-no questions, mark your personal risk meter to “high” and pause the deal.
How Escrow-Backed Exit Companies Keep Owners Safe
At Timeshareexit.io, we never ask for money. Instead:
- Escrow first: Your fee stays in a licensed escrow account until the exit is proven, so your savings remain safe.
- Transparent timelines: Partners must show average completion times and update you monthly.
- No surprise upsells: Written quotes list every possible charge.
- Personal guidance: Our advisors explain each step and match you with the best fit.
This zero-upfront model removes the biggest worry many owners have with companies like RAG.
Conclusion
Resort Advisory Group has helped many owners break free from unwanted contracts, yet its high up-front fees, lengthier timelines, and past lawsuits give many families pause.
If you need to weigh these facts carefully. Most importantly, know you can keep control of your money by choosing an escrow-based partner.
Submit your details at Timeshareexit.io, and we will connect you with a vetted company that charges no upfront fees and keeps your savings safe until your exit is complete.
Faqs
1. How long does Resort Advisory Group take to cancel a timeshare?
Resort Advisory Group usually quotes twelve to eighteen months for most exits. Customer posts show some finished in that window, while others waited two full years or a bit longer. Contract complexity, mortgage size, and resort reply speed all affect the final calendar.
2. Does Resort Advisory Group use escrow for fees?
No, the company collects its full service charge before any paperwork leaves their office. Because the funds move straight to them, you lose the leverage that escrow gives. If the exit fails, you must fight for a refund under their written guarantee.
3. What happens if Resort Advisory Group fails to cancel my contract?
Their agreement promises a refund if they do not secure a documented release within a set period, often three years. Clients must send proof of failure and wait through an internal review. Some owners report smooth refunds, while others describe long phone and email disputes.
4. Can my resort sue me if I hire Resort Advisory Group?
Timeshare companies sometimes file civil suits claiming interference with contracts, such as the well-known Resort Advisory Group lawsuit brought by Diamond Resorts. While those cases often settle, they create stress and extra legal bills. Ask RAG, in writing, how they shield you from countersuits.
5. Is there a safer way to leave my timeshare?
Yes. Share your details with Timeshareexit.io, and we will match you to a fully vetted exit company that keeps your payment locked in a regulated escrow until the resort confirms release. You stay in control, avoid upfront risk, and receive regular progress updates.