Imagine signing up to end your timeshare headaches only to discover more delays and new costs. That is the key worry many owners share about Timeshare Compliance, one of the better-known exit companies based in Southern California.
Before you pay a dollar or hand over your personal papers, read this. This guide will walk you through public records and real customer stories so you can weigh every pro and con with confidence.
Our goal is simple: help you protect your savings and decide whether Timeshare Compliance suits your needs, or whether you would rather let Timeshareexit.io connect you with a vetted company that works with independent escrow and charges no up-front fees.
Who Runs Timeshare Compliance and How They Work
Timeshare Compliance (often shortened to “TSC” or “TS Compliance Group”) opened its doors in 2012 and now lists two addresses: a sales hub in Aliso Viejo and a processing office in Irvine, California.
The parent entity on file with BBB is Savi Collaborative LLC. Leadership markets the company as a consumer advocacy group that partners with outside attorneys to cancel unwanted timeshare contracts. The standard workflow runs like this:
- Intake Call: A consultant confirms resort details and screens for high-pressure sales claims.
- Document Review: staff collect deeds, closing papers, and maintenance invoices.
- Affidavit Drafting: Your statement of alleged misrepresentation is turned into a sworn declaration.
- Attorney Stage: a third-party lawyer sends demand letters and negotiates with the resort.
- Exit or Default: If the resort releases the deed, you receive paperwork; if not, the case may slide into foreclosure.
TSC quotes 18–24 months for most exits, though many clients report longer waits.
Pro Tip: Ask who will handle your file after the first call. If you will be passed to a different team or an outside lawyer, request that person’s direct number and email up front. Clear lines of contact cut weeks of waiting later.
Services Offered by Timeshare Compliance
- Contract cancellation through attorney correspondence
- Mortgage cancellation when deceptive sales are documented
- Release of maintenance-fee liability once the deed is surrendered
- Credit-impact guidance (outsourced; not a licensed credit-repair service)
They do not list, sell, or transfer timeshares to new owners.
Pro Tip: Confirm in writing whether the company will only push for contract release or will also fight to erase any loan balance. Many owners assume both happen together and are shocked when the mortgage remains.
Cost & Fees: What You’ll Pay
Most customer reports place the fee between $4,500 and $7,500 per contract, paid in a lump sum or via in-house financing.
TSC collects funds directly and promises a “100 % money-back guarantee” if the exit fails within the promised window, but funds are not held in an independent escrow. That means the company, not a neutral third party, decides when a refund applies.
FREE TIMESHARE EXIT COST ASSESSMENT
The Good and Bad of Timeshare Compliance
| Pros | Cons |
| 10+ years in business | No independent escrow for every client |
| A+ BBB rating | 78 BBB complaints in 36 months |
| Works with multiple resort brands | High fees vs. competitors |
| Uses outside attorneys | Average timeline 18–24 months or longer |
| Money-back promise | Several lawsuits from major resorts |
What Reviews Say About Timeshare Compliance
Customer feedback paints a mixed picture. Happy owners praise knowledgeable reps and successful exits. Critical voices dominate recent posts, focusing on slow updates, unclear fees, and refund disputes.
- Trustpilot: 2.4/5 from 444 reviews; many 1-star stories cite multi-year delays and credit damage.
- BBB: A+ rating but 78 complaints in three years; 33 filed in the last 12 months, most for lack of communication and unmet timelines.
- Glassdoor (employee view): 3.8/5 from 62 reviews; staff note high turnover and sales-first culture.
Important Note: Sort online reviews by newest first. Patterns that matter—slow replies, sudden fees—often appear in the last six months and may not show in older five-star posts.
Common Complaints Against Timeshare Compliance
BBB records highlight unresolved billing disputes, claims of stalled cases after fees were paid, and frustration over missing case updates. One April 2025 complaint states the client paid “over $10k,” received zero progress reports, and waited four months for basic paperwork.
Pro Tip: If you see a BBB complaint that matches your fear, call the company and read the case ID aloud. Their response time and tone will tell you more than any marketing brochure.
Is Timeshare Compliance a Legit Company?
Timeshare Compliance is a real, registered LLC with a decade of history and industry affiliations. They have successfully helped many owners.
Yet, legitimacy alone does not equal best fit. Fee size, refund control, and legal headwinds suggest that cautious owners, especially retirees on fixed income, should compare safer, escrow-based options first.
Court Cases Involving Timeshare Compliance
- Diamond Resorts v. Pandora Marketing (d/b/a Timeshare Compliance): A federal court found TSC made false advertising claims about “legal” exits, noting cancellations often relied on owner default, not legal victories.
- Wyndham $16 Million Judgment (2024): Wyndham won a record award against Timeshare Compliance and Resort Advisory Group for deceptive advertising and interfering with owner contracts.
Such cases do not shut the company down, but they reveal long-running friction between big resorts and exit firms.
Is Timeshare Compliance a Scam?
Public records show Timeshare Compliance delivers real exits for some clients; however, numerous complaints and major lawsuits raise red flags.
Calling them a “scam” would be unfair, yet the risk-to-reward ratio is higher than with providers that hold your money in escrow until results are proven.
Pro Tip: Never wire money or pay by cash app. Stick to credit cards; they allow chargebacks if promises fail. Any exit company that refuses card payments should raise a bright red flag.
Timeshareexit.io: Your Safe Path to a Vetted Exit
At Timeshareexit.io, we do one thing only: help you connect with vetted timeshare exit companies that use third-party escrow, so you pay no up-front fees.
That built-in layer means your funds stay in a neutral account and are released only after written proof of cancellation. You keep control, avoid refund fights, and gain peace of mind while the experts work.
Before you sign any contract, reach out to us. We will match your case with a company that meets strict vetting standards for cost transparency, timeline honesty, and most importantly, true escrow protection.
Conclusion
Timeshare Compliance offers genuine help for some owners, boasts an A+ BBB grade, and markets a money-back guarantee. Yet high up-front fees, the absence of independent escrow, a long average timeline, and headline-making lawsuits create a grey area.
If you are an older owner guarding retirement savings, ask yourself: Can I afford to risk thousands for a 24-month wait and hope the company approves any refund?
There is a safer road. Timeshareexit.io will connect you at no cost with vetted exit companies that place your money in escrow from day one. That single safeguard cuts the biggest risk out of the process. Share your story with us today, and let’s make sure your exit plan protects both your wallet and your peace of mind.
FAQ
How long does Timeshare Compliance take to cancel a contract?
Timeshare Compliance tells prospective clients most cases wrap up in 18 to 24 months, and its own FAQ allows up to 36 months. Yet BBB files and recent Trustpilot stories show many owners still waiting two or even three years for closure.
Does Timeshare Compliance use an independent escrow?
No. Fees go directly to the company, not a neutral escrow account, as its public FAQ confirms. Because Timeshare Compliance alone decides whether the money-back guarantee applies, owners have limited leverage if timelines slide or a refund is disputed, as several 2025 BBB complaints illustrate.
What is the average cost of Timeshare Compliance services?
Client statements filed with the BBB and independent fee studies put the typical charge between $4,500 and $7,500 per contract. Complaints against the company show costs rise for mortgages, multiple weeks, or added legal work, sometimes topping ten thousand dollars.
How many BBB complaints does Timeshare Compliance have?
The Better Business Bureau awards an A+ grade yet lists about 78 complaints in the last three years, with 33 logged during the past twelve months. Owners chiefly cite slow communication and refund struggles, a pattern visible across several recent complaint pages.
Has Timeshare Compliance been sued by resorts?
Yes. A federal jury awarded Wyndham $16 million against Timeshare Compliance for false advertising in 2024, and Diamond Resorts’ earlier suit against parent company Pandora Marketing continues in federal court filings. These actions highlight ongoing legal friction that may affect resort cooperation on cancellations.