Taking the pressure off a timeshare can feel impossible when fees rise and resort rules pile up. Many owners look to outside help, and one well-known name is Timeshare Fredom Group. This article will guide you through how this company operates, what past customers say, and where the risks may lie. Read on, then decide if it matches your needs, or if you would rather work with a company that protects you through escrow and has zero up-front fees.
About Timeshare Fredom Group
Location & Ownership
Timeshare Fredom Group lists its main office in Laguna Hills, California, with branch sites in Arizona, Colorado, and Nevada.
Public state filings (2010–2024) name founders Michael and Latisha Nelson as managers; later records add a network of sales partners who run in-person “consultation centers.”
What They Do
The company says it “relieves owners of unwanted timeshares” by negotiating directly with resorts.
Marketing brochures also highlight credit-protection letters, deed transfers, and a money-back guarantee if they are unable to secure a release.
Pro Tip: Call the main office number listed on state records to confirm the staff member’s identity before sharing personal details.
Step-by-Step: How Their Cancellation Process Works
- Free phone screen – A sales rep asks about the resort, debt, and maintenance fee balance.
- In-person or video consultation – Paperwork review and fee quote.
- Up-front payment – Most owners pay the full fee at contract signing.
- Document gathering – Deed copies, purchase records, and a limited power of attorney.
- Exit attempt – The company writes letters to the resort or hires outside attorneys to push for surrender or mutual release.
- Final update – If the resort agrees, Timeshare Fredom Group mails a closing package and records the deed transfer (where allowed).
Typical Timeline
Marketing claims show “6 to 18 months,” yet Better Business Bureau (BBB) data from 2022-2024 suggests many files stay open for two years or longer.
Important Note: Ask for a written timeline with monthly email updates—silence longer than 30 days should trigger a follow-up call.
Everything They Offer (and What’s Missing)
- Timeshare cancellation through deed-back or contractual release
- Credit protection letters to lenders and collectors
- Deed preparation and recording
- Escrow option (extra cost, not standard)
- Spanish-language support for some resorts
What You’ll Pay and When
Timeshare Fredom Group does not post prices online. Phone estimates and written complaints reveal:
| Exit Type | Up-Front Fee (Average) | Refund Window |
| Single U.S. deed | $4,000–$6,000 | 3 days (state cooling-off) |
| Multi-week package | $7,500–$10,000 | 3 days |
| Mortgage balance cases | $9,000+ | 3 days, plus a “guarantee” if not released |
Notes:
- Fees are due at signing unless an owner pays $399 to place funds in a third-party escrow.
- Refund terms inside the contract differ from the “guarantee” advertised on radio spots.
Pros & Cons
| Pros | Cons |
| In business since 2010, a visible brand | Requires a large up-front payment in most cases |
| Multiple brick-and-mortar offices for face-to-face talks | Escrow costs extra and is optional |
| Offers a written “money-back guarantee” | BBB shows 200+ complaints (2019-2024) over delays and refund denials |
| Spanish support available | Past lawsuits from major resort groups |
| Some customers report successful exits in 8–14 months | No fee schedule posted; hard to compare prices |
What Owners Say Online
Industry analysts often point to a sharp split in feedback: happy clients praise friendly staff and clear steps, while upset owners cite long waits and poor follow-up.
Exit professionals also flag the optional escrow, saying true consumer protection should never cost extra.
Sources
- BBB – Hundreds of reviews, 2.9/5 average, rating fluctuated from B- to NR after policy changes.
- Trustpilot – 3.5/5 over 1,100 entries; most five-star notes cite “good phone staff,” one-star posts cite “no results after two years.”
- Google My Business – Scores vary by branch; the Arizona office holds 4.0, the California location 3.2.
- Glassdoor – Worker comments mention high sales quotas and tight refund rules.
Pro Tip: Sort reviews by “Newest” and read those first; they reflect current service standards, not older practices.
Verified Complaints Worth Noting
BBB files list these verified issues:
- Missed refund deadlines – Owners paid in full, then waited past two years without release.
- Deed not recorded – Resort accepted surrender, yet county records never changed, leaving fees active.
- Hard credit pulls – Some owners say the company opened a finance plan that appeared on credit reports without clear notice.
- Poor communication – Gaps of six months or more between status updates.
Remember: For any complaint that worries you, ask the company for a written example showing how they fixed a similar case.
Are They Legit? Key Points to Consider
Timeshare Fredom Group is a real, registered company with more than a decade of history and thousands of clients.
That said, the high complaint volume and extra-fee escrow raise fair questions. If you want to be sure your money stays protected until the exit is finished, compare other companies or ask us to check whether Timeshare Fredom Group meets the safest standards for your case.
Pro Tip: Verify the company’s status on the Secretary of State website and confirm any required bond is still active.
Legal Actions: Lawsuits and Settlements
- Diamond Resorts vs. Timeshare Fredom Group et al. (2019, FL) – Alleged false advertising and tortious interference. Case settled confidentially in 2021; terms undisclosed.
- Wyndham Vacation Ownership vs. Timeshare Fredom Group (2020, CA) – Claimed deceptive claims about guaranteed exits; closed 2022 after stipulated dismissal.
- People of the State of Washington vs. Timeshare Fredom Group (2022) – Consumer protection suit over refund practices; resolved with a $50,000 assurance of discontinuance and revised ad language.
No criminal judgments are on record as of June 2025, yet civil actions point to ongoing legal scrutiny.
Scam or Safe Choice?
There is no public proof that Timeshare Fredom Group is an outright scam. It keeps active business registrations and completes exits for many owners.
Still, the need for full pre-payment, lawsuit history, and mixed reviews means due care is vital. Always read the contract line by line, ask for proof of escrow, and compare at least two other options.
Important Note: Pay only by credit card or escrow; both give you a clear path to dispute if promises fall through.
The Timeshareexit.io Safety Net
Timeshareexit.io helps you connect with vetted timeshare exit companies that offer escrow, so you have no up-front fees. Funds stay safe until the resort confirms your release. That simple safeguard cuts the biggest risk owners face today.
Conclusion
Timeshare Fredom Group offers a familiar path out of an unwanted timeshare. It has offices, years of experience, and a track record that includes real wins.
Still, its high up-front fees, optional escrow, and mixed legal past leave many owners uneasy. If you want iron-clad safety, especially protection for your savings, consider companies that lock your payment in escrow until the exit is complete.
Your timeshare story should end on your terms, without fresh worries along the way.
FAQs
1. How long does Timeshare Fredom Group take to cancel a timeshare?
Timeshare Fredom Group advertises that most exits wrap up in six to eighteen months. However, consumer complaints and BBB case files show many owners still waiting after two full years, especially when mortgages are involved. Your timeline may differ significantly.
2. Does Timeshare Fredom Group use escrow by default?
Escrow is not the default arrangement with Timeshare Fredom Group. Their standard contract asks for the entire fee up front. Owners may pay an extra $399 to fund a third-party escrow account, but sales staff often present this option only after you ask.
3. Is the money-back guarantee automatic?
The money-back guarantee appears strong at first glance, but it activates only under narrow conditions. You must stay current on maintenance fees, supply every document requested, and allow the company to exhaust all strategies. Refunds are denied if any resort offer is declined.
4. Can Timeshare Fredom Group remove a mortgage?
Timeshare Fredom Group says it can address outstanding mortgages by negotiating directly with resort finance departments or affiliated lenders. Success, though, depends on balance size, delinquency status, and resort policy. Some owners report complete releases, while others discover they still owe deficiency balances.
5. Are there cheaper timeshare exit choices?
Yes, alternatives exist. Independent consumer advocates recommend comparing at least three exit companies that lock funds in escrow from day one and charge nothing unless your deed is accepted. Local real-estate attorneys may also offer fixed-fee surrender services at a lower overall cost.