Wesley Financial Group, based in Franklin, Tennessee, has provided reliable services to help clients cancel their timeshare ownerships. With a focus on transparency and customer satisfaction, Wesley Financial Group has been assisting timeshare owners in exiting their contracts smoothly and effectively.
Wesley Financial Group is one of the most recognizable names in the crowded timeshare cancellation industry.
Founded to help owners escape high‐pressure contracts, the company markets a “money-back guarantee” and a record of thousands of successful exits. That success story, however, comes with important fine print.
Up-front fees, no third-party escrow, and several public lawsuits mean owners must look closely before they sign. This article will guide you through each step, informing you about the latest public facts, positive and negative, so you can decide if Wesley fits your needs.
Firm Details: Wesley Financial Group
Location & Ownership
The company lists its headquarters at 9009 Carothers Pkwy, Suite A5, Franklin, Tennessee 37067. Founder and CEO Chuck McDowell began operations in 2011 after his own dispute with a large resort. Wesley Financial Group, LLC, now employs more than 350 people across Tennessee, Nevada, and Arizona.
What They Do
Wesley Financial Group focuses on canceling unwanted timeshare contracts and associated mortgages. They accept owners with active mortgages, something many rivals will not. The company claims to have relieved more than 30,000 contracts since its inception.
Pro Tip: Look up Wesley’s Tennessee business registration and BBB profile yourself (it only takes a minute online). A quick self-check confirms the company is real and shows how many complaints have been closed.
How Wesley Financial Group Works – Step-by-Step
- Free Screening Call: A phone representative gathers your resort name, purchase date, loan balance, and maintenance fees.
- Qualification Review: A “Resolution Specialist” decides if your case meets internal guidelines. Owners with overdue fees or recent foreclosure notices often do not qualify.
- Service Agreement & Up-Front Fee: Approved owners sign a contract and pay the full fee (or a deposit) before work starts. No independent escrow is offered.
- Document Collection: The team requests purchase documents, correspondence, and proof of resort misrepresentation.
- Resort Negotiation: A staff of legal assistants and outside counsel contacts the resort, citing consumer-protection rules and contract irregularities.
- Exit Confirmation: When the resort issues a deed-in-lieu, release letter, or termination notice, Wesley uploads proof to your online portal.
- Money-Back Window: If they fail within the promised timeline (usually 24 to 48 months), they say they will refund your fee.
Typical Timeline
Wesley advertises an average completion time of 18 months, yet many owners report shorter exits of six months and others that stretch past three years. Turnaround depends on resort response, loan status, and owner paperwork.
Pro Tip: During the screening call, ask the rep to spell out every milestone in writing, especially the start date for the money-back clock. Clear paperwork now prevents confusion later.
Services Wesley Financial Group Offers
- Timeshare Contract Cancellation: Their core product targets deeded weeks and points-based programs.
- Mortgage Cancellation: When a loan remains, they seek a negotiated payoff or rescission alongside contract termination.
- Credit Dispute Support: Staff help owners correct any negative timeshare marks after exit.
- Consumer Education: Free webinars and podcasts explain the pitfalls of resort sales presentations.
They do not broker resales, rent weeks, transfer deeds to shell companies, or provide escrow holding.
FREE TIMESHARE EXIT COST ASSESSMENT
Pricing: What It Could Cost You
Wesley Financial Group does not publish a fixed price list. Owner reports and public interviews point to an average $4,000 – $7,000 cost for paid-off contracts and $7,000 – $10,000 when a mortgage balance exists.
Some quotes surpass $12,000 for complex cases. All fees are collected up front or financed through an in-house payment plan. Because funds go straight to the company without third-party holding, owners carry the full risk until a release is complete.
Important Note: Politely ask for an all-in, flat-fee quote and whether any portion can stay in escrow until the resort issues a written release. Even partial escrow lowers your risk.
Wesley Financial Group Pros & Cons
| Pros | Cons |
| Over a decade in business | High up-front fees, no escrow |
| Accepts owners with active mortgages | Lengthy timelines (up to four years) |
| Money-back guarantee in writing | Guarantee relies on the company’s solvency |
| A+ rating with the BBB | Multiple lawsuits from major resorts |
| Thousands of public success stories | Hundreds of BBB complaints about communication |
| Strong online marketing resources | Not available to owners outside the U.S. or Canada |
Online Reviews About Wesley Financial Group
Overall sentiment is mixed. Positive posts highlight successful exits, polite staff, and stress relief once fees are paid.
Negative feedback focuses on unreturned calls after signing, slower than promised progress, and refund delays.
Many five-star testimonials appear on company-controlled pages, while independent platforms show a wider range of opinions. This reveals both satisfaction and frustration, suggesting results depend on contract complexity and client expectations.
Sources:
- BBB: A+ rating; 800+ closed complaints in the last three years, most resolved.
- Trustpilot: 4.5/5 from 3,800+ reviews; glowing praise for courteous staff, but several one-star ratings cite lack of updates.
- Google Business Profile: 4.3/5 with praise for “life-changing” experiences.
- Glassdoor: Employee reviews note rapid growth but high turnover, which can impact client communication.
Pro Tip: Sort reviews by “Most Recent” on BBB or Trustpilot. Mid-range ratings (two to four stars) often provide the most balanced, real-world details about timelines and communication.
Common Complaints About Wesley Financial Group
Verified complaints cluster around three themes:
- Slow Response After Payment: Owners state weekly updates fade to monthly or quarterly. Some waited over a year with no resort letter.
- Refund Disputes: Clients who requested money back say processing stretched past 90 days, with deductions for “work performed.”
- Credit Score Hits: A few owners reported late-payment marks while negotiations dragged, despite assurances of protection.
All complaints are documented in BBB case files, state attorney general records (Tennessee), and court exhibits.
Is Wesley Financial Group Legit?
Yes, Wesley Financial Group is a registered limited liability company with a decade-long track record and thousands of documented releases.
They employ real staff and file annual business reports. That said, no escrow and significant up-front costs increase your exposure if goals are not met.
It is wise to compare them with a company that uses escrow, and to let Timeshareexit.io verify whether Wesley aligns with your personal risk tolerance.
Lawsuits Filed Against Wesley Financial Group
- Westgate Resorts, Ltd. v. Wesley Financial Group, LLC (2018): Westgate alleged tortious interference and false advertising. The parties settled privately; terms undisclosed.
- Diamond Resorts International, Inc. v. Wesley Financial Group, LLC (2020): Diamond claimed deceptive practices. Partial injunctions limited certain marketing claims; the case was later dismissed after a settlement.
- Holiday Inn Club Vacations Incorporated v. Wesley Financial Group, LLC (2022): Holiday Inn sought damages for contract interference. Litigation remains pending at the last public filing.
Court dockets confirm each action, underscoring industry friction with third-party exit companies.
Important Note: Type the case numbers into the court’s public docket site to see the latest filings. Knowing whether a lawsuit is active or settled helps you gauge current risk.
Are Wesley Financial Group a Scam?
The evidence says no; Wesley Financial Group is not a scam. They operate from established offices, carry business insurance, and maintain state filings.
Still, large up-front payments without escrow tie your financial well-being to one provider. If you need added protection, consider only companies that keep your money in an independent escrow account until your resort delivers final release.
How Timeshareexit.io Protects You with Escrow
Timeshareexit.io is not a cancellation company. We are a trusted guide that connects you with vetted timeshare exit companies that offer escrow, so you have no up-front fees. Our screening checklist removes outfits with hidden charges, vague timelines, or unresolved lawsuits. When you ask for help through our form:
- We match you to an escrow-based provider whose success rate fits your resort.
- Your funds stay in a third-party account until the resort issues proof of release.
- You get clear weekly updates and immediate phone access to a real case manager.
With escrow in place, your money is never at risk of disappearing if the exit fails.
Remember: When you’re matched with an escrow-based provider, ask for the name and license number of the escrow agent. Independent licensing is what keeps your funds safe.
Conclusion
Wesley Financial Group offers a proven exit path for thousands of owners, especially those still paying a timeshare mortgage. Its seasoned staff, aggressive negotiation style, and public guarantees are real advantages.
Yet the company’s high up-front fees, no escrow, and several lawsuits give careful owners pause. Elderly readers, in particular, value peace of mind.
That’s where Timeshareexit.io steps in. We connect you with vetted companies that hold your funds in escrow, so you pay nothing until your contract is officially gone.
When you’re ready, fill out our short form. We’ll match you with a secure, escrow-backed company that fits your unique situation, because your retirement years should be free from unwanted resort bills.
FAQs
1. Is Wesley Financial Group legitimate?
Yes. They are a licensed company with physical offices and thousands of employees. Still, high up-front fees and no escrow mean you should read every clause before paying.
2. How much does Wesley Financial Group charge?
Fees vary by case but often fall between $4,000 and $10,000. Larger mortgage balances can push costs higher. All funds are due at signing or through in-house financing.
3. How long does the Wesley process take?
The company advertises an average completion time of 18 months. Timelines range from a few months to four years, depending on resort response and document speed.
4. Does Wesley Financial Group guarantee results?
Their contract promises a money-back guarantee if they cannot secure a cancellation within the agreed period. Owners must request refunds in writing and wait for processing.
5. What happens to my credit during exit?
If a loan remains, missed payments may hurt your credit score while negotiations run. Wesley says it will work to repair any damage, but results vary.